Service Guide
AT&T Business DSL INTERNET SERVICE
Other terms and conditions apply. See AT&T Service Guide HOME Page.
(url:http://www.att.com/abs/serviceguide)
Copyright © 2006 AT&T. All rights reserved.
Effective as of: 06/23/06 Revision No.35 Page 5
o Standard Inside Wiring– No additional charges apply, included with the test and turn up
o Additional Inside Wiring– Billable service charges apply.
o A third level of inside wiring, known as Extensive, is not supported by AT&T.
“Standard Inside Wiring (Non-Billable)", Standard inside wiring is provided as part of the IDSL and
SDSL installation and usually can be completed within a 15 minute time frame. It consists of the following
activities:
• Positive identification of a new circuit delivered to the end user’s phone box or Network
Interface Device (NID).
• Toning, tracing and cross connects on existing inside wiring between the new circuit at the
NID and the end user designated jack location.
• Wiring of the existing or new jack for the CPE, where existing pairs are available and the
quality of the wiring is sufficient to support the service.
• CPE configuration and line test.
• Any inside wiring that the Field Service Technician (FST) can complete within 15 minutes.
"Additional Inside Wiring (Billable)", Additional inside wiring is only available with IDSL and SDSL
service. It may be required as part of the DSL installation depending on the quality of the wiring and
whether the customer has special wiring requests. To qualify for Additional (not Extensive) inside wiring,
the work must be completed within a two-hour time frame. It usually involves the following types of
activities:
• Tracing and testing existing wire through multiple units, stories, or telephone closets.
• Moving an existing jack to another location.
• Service location is greater than one floor above phone box location and requires new wiring.
• Service location is greater than 50 feet from phone box location and requires new wiring.
• Other complex wiring situations where physical laying of cable or wiring is required.
• Greater than 15 minutes time spent trying to gain access to any phone box, closet or NID.
“Additional Inside Wiring Charge” SDSL and (Multiple & Single IP IDSL only) – Depending on the
configuration of Customer’s location, additional inside wiring may be necessary and Customer may incur
additional costs associated with the installation. If, during a Customers’ installation appointment, the Field
Service Technician ("FST") determines that Additional Inside Wiring is required to provide DSL Service at
the Network Interface Device ("NID"), and Customer elects to have the FST perform inside wiring services
in excess of the Standard Non-Billable Inside Wiring Services detailed in this Service Guide, then
Customer will be charged the Additional Inside Wiring Fee set forth in the Customer’s Pricing Schedule.
"Extensive Inside Wiring (Excluded)", AT&T does not support Extensive inside wiring and will close
orders at the NID with outstanding Inside Wiring issues (see next section). Examples of Extensive inside
wiring are as follows:
• There are no available pairs from the NID to the desired router location.
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