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Appendix C

Technical Support

Before contacting technical support, please refer to the previous Troubleshooting information.

If you are still unable to resolve the problem, be prepared to provide the following informa-

tion:

• Model number (SS2624)

• Date of purchase or installation

• Description of problem

SpeedStream Technical Support Services are available via the web, e-mail and telephone.

Visit our website at www.SpeedStream.com for the latest product information and support

knowledge base.

Contact SpeedStream Support via e-mail at: [email protected]

Telephone Support for North America only: 877-823-6722

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SpeedStream 1
TABLE OF CONTENTS 3
Introduction 5
Wireless Features 6
Advanced Internet Functions 6
LAN Features 6
Package Contents 7
Physical Details 8
Rear Panel 9
DSL/Cable Router User Guide 10
Installation 11
3. Connect WAN Cable 12
4. Attach Antenna 12
5. Connect Printer Cable 12
6. Power Up 12
7. Check the LEDs 12
Chapter 3 13
Configuration Program 15
If you can't connect 16
Setup Wizard 17
DSL Modems 18
Home Screen 19
LAN Screen 20
What DHCP Does 21
Using another DHCP Server 21
Wireless Screen 22
WEP Screen 24
Password Screen 26
PC Configuration 27
Using DHCP 28
Specify an IP Address 31
Internet Access 38
Printer Setup for Windows 39
Management 42
Port Options 42
LPD/LPR Printing 44
Adding the Printer 45
Macintosh Clients 47
Linux Clients 47
Other Unix Systems 48
Operation and Status 50
Status Screen 51
Connection Status - PPPoE 54
Connection Log Messages 55
Connection Status - PPTP 56
Advanced Features 59
Conferencing & Telephony 60
Special Applications 61
Special Applications Screen 61
Using a Special Application 62
URL Filter 63
Virtual Servers 65
Internet 65
Virtual Servers Screen 66
Dynamic DNS 68
Dynamic DNS Screen 69
Remote Management 71
Access Control 72
Access Control Screen 73
Group Members Screen 75
Services Screen 76
Firmware Upgrade 77
Advanced Configuration 78
Network Clients Screen 79
Options 81
Printer Port 83
MAC Address 84
Router must be restarted 85
Routing 86
Data - Routing Screen 87
Local Router 88
Static Routing - Example 89
Router B 89
Router A 89
DSL/Cable 89
Security 90
Troubleshooting 92
Printing 93
Appendix A - Troubleshooting 95
Specifications 96
FCC Statement 97
Technical Support 98

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