Siemens OpenStage 10 T Bedienungsanleitung PDF herunterladen (Seite 84)

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Functions used when receiving calls

Select and confirm.

The ringing signal for all groups is activated again.

* Enter the code for "REJOIN ALL GROUPS".

UCD subscriber groups

Each UCD (Uniform Call Distribution) subscriber group

is formed by a maximum of 32 extensions. These exten-

sions are assigned to answer calls destined to a specific

number that identifies the group.

The users of these extensions are called agents.

Calling a UCD group

j Enter the UCD group number.

• 790 to 799 = UCD group;

w [ Wait for the call to be answered. Start conversation.

UCD group login/logout

Allows an agent, at any time, to enter a group to which

he/she belongs.

Group login/logout

Select and confirm.

#=REJOIN ALL GROUPS?

[1] Internal or external calls to a UCD subscriber group are routed to

the extension that has been free the longest. Calls made to a spe-

cific extension do not affect the way calls are distributed.

recorded for statistical purposes only. For more details see Pro-

gramming manualProgramming an extension - UCD subscriber

group in the.

UCD subscriber groups are used for voice mail functions.

[2] Once an agent is connected (logged in) to a group, the agent will

be automatically disconnected (logged out) from the previous

group.

When a UCD agent activates call forwarding, the agent is automat-

ically logged out of the group. When the agent is logged into the

group, call forwarding is deactivated. When a UCD agent activates

call forward no answer, the agent’s status becomes unavailable.

When the status is available, call forwarding is deactivated.

Disabling call forwarding does not affect the UCD agent status.

GP LOGON?

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Siemens OpenStage 10 T Bedienungsanleitung Seite 84