Service Guide
AT&T Business DSL INTERNET SERVICE
Other terms and conditions apply. See AT&T Service Guide HOME Page.
(url:http://www.att.com/abs/serviceguide)
Copyright © 2006 AT&T. All rights reserved.
Effective as of: 06/23/06 Revision No.35 Page 9
changes. In the case of Purchased or BYO Equipment, customer manages the CPE and is responsible
for any configuration changes.
The SDSL Broadband Access is provided via a 2-wire circuit from the End-User’s premises to DSL
equipment located in a nearby CO. Depending on the actual Last-Mile Carrier, this circuit may be shared
with a regular telephone line or be delivered on a separate pair of wires.
SD-1.6.SERVICE DEMARCATION POINT
The service demarcation point of DSL is as follows:
• Multi and Single IP IDSL, SDSL and ADSL DSL loop jack on Customer’s premises.
• Managed Service Option: Ethernet port on CPE.
SD-1.7. NETWORK ACTIVATION
The Service Activation Date for self-installation, ADSL Service is the earlier of the two following dates: 1.
When traffic is detected on the line or 2. Seven (7) days after the self-installation kit is shipped. In all
other cases, the Service Activation Date is the date on which the following connectivity criteria have been
met:
• Equipment provided or sold by AT&T and Bring Your Own CPE orders are installed and
operational at the Customer locations specified in the initial Sales Order.
• The access line for Multiple and Single IP IDSL 144/144 Kbps and SDSL Service is installed and
tested to the Customer locations specified in the initial Sales Order, and IP connectivity to the
Internet (including routing outside the DSL network) exists.
• If Customer has a domain name, any AT&T-supplied primary and secondary DNS servers are
operational for Customer’s domain.
Billing for any Service Component that Customer orders will begin on the Service Activation Date of the Service
Component. However, if by Customer's actions or omissions the Service Activation Date does not occur by the
Scheduled Service Activation Date, billing will begin on the day after the Scheduled Service Activation Date.
Once billing has been initiated, billing will continue throughout the Service Period regardless of re-
installation and testing activities at any locations different from that specified in the initial Sales Order
form.
The Service Activation date for professional installation will be the date the circuit is tested and turned up.
SD-1.8.NETWORK OPERATIONS AND SERVICE
The Network Operations Center (“NOC”) will perform operations support and troubleshooting of network
and service infrastructure and problem diagnosis and resolution.
The AT&T Business DSL Customer Care center will only support and accept calls from Customer or the
Customer Point of Contact (CPOC) and will not accept calls, provide trouble assistance, or interface in
any manner with parties other than Customer. All communications with Customer will be in the English
language. AT&T Business DSL Customer Care can be reached at: 877-937-5288 or 877-XDSL-ATT.
Government customers need to call our US based DSL Customer Care Center at 1-888-337-9438.
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