Siemens SITRANS P Bedienungsanleitung PDF herunterladen (Seite 22)

Introduction UMSITRPDS3-1

November 2010

1-10

1.5 CUSTOMER/PRODUCT SUPPORT

Support is available through an online Support Request service; a link is provided in

the table at the end of this section.

When contacting Siemens for support:

• Please provide complete product information:

• For hardware, this information is provided on the product nameplate

(part number or model number, serial number, and/or version).

• For most software, this information is given in the Help > About screen.

• If there is a problem with product operation:

• Is the problem intermittent or repeatable? What symptoms have been observed?

• What steps, configuration changes, loop modifications, etc. were performed before the

problem occurred?

• What status messages, error messages, or LED indications are displayed?

• What troubleshooting steps have been performed?

• Is the installation environment (e.g. temperature, humidity) within the product’s specified

operating parameters? For software, does the PC meet or exceed the minimum requirements

(e.g. processor, memory, operating system)?

• A copy of the product Service Instruction, User’s Manual, or other technical publication should be at

hand. The Siemens public Internet site (see the table) has current revisions of technical literature, in

Portable Document Format, for downloading.

• To send an instrument to Siemens for warranty or non-warranty service, call Customer Service and

Return to request a Return Material Authorization (RMA); see the table below.

IMPORTANT

An instrument must be thoroughly cleaned (decontaminated) to remove any process

materials, hazardous materials, or blood-borne pathogens prior to return for repair. Read

and complete the Siemens RMA form(s).

For support and the location of your local Siemens representative, refer to the table below for the URL of

the Process Instrumentation (PI) portion of the Siemens public Internet site. Once at the site, click

Support in the right column and then Product Support. Next select the type of support desired: sales,

technical (see the table below), documentation, or software.

Online Support Request http://www.siemens.com/automation/support-request

Technical Support 1-800-333-7421; 8 a.m. to 4:45 p.m. eastern time, Monday through Friday (except

holidays)

Customer Service & Returns 1-800-365-8766 (warranty and non-warranty)

Public Internet Site http://www.usa.siemens.com/pi

Technical Publications

in PDF

Click the above link to go to the PI home page. Click Support and then Manuals

and then, under “Additional Manuals,” select the product line (e.g. Control

Solutions)

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